Order Questions
Please check your packing slip to make sure it was shipped. If the item was marked as shipped, check to make sure all the boxes were delivered. If ...
Wed, Feb 27, 2019 at 3:43 PM
Once your order has been processed, it cannot be changed or cancelled. You may check the status of your order by visiting My Account/Order History. On...
Thu, Feb 28, 2019 at 12:20 PM
Please keep the original packaging and the damaged item(s) as they may be needed to substantiate a claim with the shipper. All items must be kept at the d...
Wed, Feb 27, 2019 at 3:44 PM
HOW TO MAKE A RETURN Place a copy of your order invoice with your return. Pack and seal your return securely in its original packaging. Use the shippin...
Wed, Sep 25, 2019 at 3:15 PM
You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site. You will need your regist...
Thu, Feb 28, 2019 at 12:22 PM
You may contact our Customer Service by sending us a message or calling 415-864-5084 to check the order status. If the order is ready to be shipped, it cann...
Thu, Feb 28, 2019 at 12:23 PM
Occasionally, you’ll see merchandise that’s not available to be purchased online. These items may be out of stock or may require special handling. If you wo...
Thu, Feb 28, 2019 at 12:24 PM
Any damage or defective item claim must be reported to us within 48 hours of delivery confirmation. In the event of either visible or concealed damage, plea...
Thu, Feb 28, 2019 at 12:24 PM