You may contact our Customer Service by sending us a message or calling 415-864-5084 to check the order status. If the order is ready to be shipped, it cannot be cancelled.
On occasion, we may need to cancel an order for any of the following reasons:
- An item will not ship within the original or reconfirmed availability window
- An item becomes indefinitely backordered
- There was a pricing or product information error with an item in your order.
- An item becomes discontinued.
- Rest assured that if we need to cancel an order no charges will be applied to your credit card. We will call and/or email you if an order will be cancelled.